Cancellation and Refund Policy
Last updated: [12th February 2025]
Thank you for shopping at Ekvaar. We are committed to providing you with high-quality products and a seamless shopping experience. Please read our Cancellation and Refund Policy carefully to understand your rights and obligations.
1. Order Cancellation
- Before Shipment: You may cancel your order for a full refund before it has been shipped. To cancel your order, please contact us immediately at support@ekvaar.com with your order details.
- After Shipment: Once your order has been shipped, it cannot be canceled. However, you may be eligible for a return as outlined below.
2. Returns and Refunds
- Eligibility: We accept returns for items that are unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 7 days of receiving your order.
- Limited Edition Items: Please note that limited edition items are non-refundable and non-cancellable unless there is a major fault, such as receiving the wrong item or a defective product.
- Process: To initiate a return, please contact us at support@ekvaar.com with your order number and reason for return. We will provide you with instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
3. Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Non-Refundable Items: Gift cards and final sale items are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@ekvaar.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at support@ekvaar.com.
Continue Shopping : Shop Now.