SHIPPING AND DELIVERY POLICY
Last updated: [12th February 2025]
At Ekvaar, we are committed to delivering your orders promptly and efficiently. Please review our Shipping and Delivery Policy to understand how we handle your purchases.
1. Order Processing
- Processing Time: Orders are typically processed within 3 business days after payment is received. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
- Print-on-Demand: As we operate on a print-on-demand model, please allow additional time for the production of your items.
2. Shipping Methods and Costs
- Shipping Options: We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and the selected shipping method.
- Free Shipping: We offer free standard shipping on orders over [2000/- amount] within [india, if applicable].
3. Delivery Times
- Within India: Orders are typically delivered within 7-10 working days from the date of order, including processing and shipping time.
- International Shipping: For international orders, delivery times range from 12-20 days, depending on the destination and customs processing.
4. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website.
5. Customs, Duties, and Taxes
- For international orders, please be aware that customs, duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
6. Delivery Issues
- Delayed or Lost Packages: If your package is delayed or lost, please contact us at support@ekvar.com for assistance. We will work with the carrier to resolve the issue.
- Incorrect Address: Please ensure that your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at support@ekvar.com.