ORDERS
Payment Methods
We accept major credit and debit cards, UPI, net banking, and other secure payment options available at checkout. All transactions are encrypted and protected.
Order Confirmation
Once your order is placed successfully, you will receive an order confirmation email and SMS with your order details.
Modifying or Cancelling an Order
Orders can only be modified or cancelled before they are processed. Please contact us immediately after placing your order for assistance.
Email us : info@ekvaar.com
Billing & Invoices
An invoice is generated for every order and is shared via email once your order is confirmed. A physical invoice is included with the shipment.
Refund Timelines
Refunds are processed after the returned item passes quality checks. The amount is credited back to the original payment method within 5–7 business days.
Failed or Duplicate Payments
If your payment was deducted but the order was not placed, the amount is automatically refunded by your bank within 5–7 business days. If the issue persists, please contact us.
SHIPPING
Order Processing Time
Orders are processed within 24–48 hours on business days. You’ll receive a confirmation once your order is shipped.
Delivery Time
Delivery timelines vary by location and are typically 3–7 business days after dispatch.
Order Tracking
Once shipped, a tracking link is shared via email and SMS so you can monitor your delivery in real time.
Delayed Delivery
If your order is delayed beyond the estimated timeline, please contact us and we’ll assist you promptly.
Shipping Locations
We currently ship across India.
19,000 + Pincodes.
International shipping availability will be announced separately.
Delivery Attempts
Our delivery partners will attempt delivery multiple times. If unsuccessful, the package may be returned to origin.
Packaging
All orders are securely packaged to protect the product during transit.
Orders above ₹999+ are box packed.
RETURNS
Return Eligibility
Items are eligible for return only if they are unused, unwashed, and in original condition with all tags intact.
Return Window
Return requests must be raised within 7 days of delivery.
Exchange Policy
Exchanges are subject to stock availability. If the requested size or item is unavailable, a refund will be processed instead.
Non-Returnable Items
Certain items, including discounted products or limited releases, may not be eligible for return or exchange.
Refund Process
Once the returned item passes quality inspection, the refund is initiated to the original payment method.
Refund Timeline
Refunds are typically processed within 5–7 business days after approval.
Return Shipping
Return shipping costs are free but, if applicable, will be communicated during the return request process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery for immediate resolution.
Cancellation Policy
Orders can only be cancelled before they are dispatched.
ACCOUNT
Creating an Account
You can create an account during checkout or by signing up from the account page.
Sign Up
Logging In
Use your registered email address and password to access your account.
Login
Forgot Password
Click “Forgot password” on the login page and follow the instructions sent to your email.
Updating Account Details
You can update your personal information and saved addresses from your account dashboard.
Account
Order History
All your past and current orders are available under My Orders once logged in.
Orders
Tracking an Order
Order tracking details are shared via email and visible in your account once the order is shipped.
Managing Addresses
You can add, edit, or remove delivery addresses from your account at any time.
Add/Delete/Edit Address here.
Newsletter Preferences
Manage your subscription preferences directly from your account or unsubscribe anytime.
Account Security
We recommend keeping your login details confidential to protect your account.
Account Deletion
If you wish to delete your account, contact our support team for assistance.
Email Us.