FAQ
Orders
This FAQ answers the questions we hear most about reserving, paying, shipping, returns and your EKVAAR account. Every piece is made in India for you once you reserve it, so a few FAQ answers work differently from a shop that sends out ready stock. The FAQ index lets you jump straight to a topic; open any question below. If your answer is not in this FAQ, write to info@ekvaar.com.
Payment methods
We accept major credit and debit cards, UPI, net banking, and other secure payment options available at checkout. All transactions are encrypted and protected.
Order confirmation
Once your order is placed successfully, you will receive an order confirmation email and SMS with your order details.
Modifying or cancelling an order
Orders can only be modified or cancelled before production or dispatch processing begins. Please contact us immediately after placing your order for assistance.
Email us: info@ekvaar.com
Billing & invoices
An invoice is generated for every order and is shared via email once your order is confirmed. A physical invoice is included with the shipment.
Refund timelines
Refunds are processed after the returned item passes quality checks. The amount is credited back to the original payment method within 5–7 business days.
Failed or duplicate payments
If your payment was deducted but the order was not placed, the amount is automatically refunded by your bank within 5–7 business days. If the issue persists, please contact us.
Shipping
Order processing time
After your reservation is confirmed, we notify our manufacturer. Production and delivery together take 5–7 days from order confirmation. Tracking details are shared after dispatch.
Delivery time
Production and delivery together take 5–7 days from order confirmation. Remote locations shipped by India Post may take longer; see our Shipping Policy.
Order tracking
Once shipped, a tracking link is shared via email and SMS so you can monitor your delivery in real time.
Delayed delivery
If your order is delayed beyond the estimated timeline, please contact us and we’ll assist you promptly.
Shipping locations
We currently ship across India.
19,000+ Pincodes.
International shipping availability will be announced separately.
Delivery attempts
Our delivery partners will attempt delivery multiple times. If unsuccessful, the package may be returned to origin.
All orders are securely packaged to protect the product during transit.
Orders above ₹999 are box packed.
Returns
Return eligibility
We do not offer general returns. Damaged, defective, misprinted or incorrect items may qualify for a replacement or refund. Report the issue within 7 days of delivery, with your order ID, an unboxing video and clear photos of the item and packaging. Items must be unused, unwashed and unworn with tags and original packaging.
Return window
Return requests must be raised within 7 days of delivery.
Exchange policy
We do not offer size exchanges. Compare your measurements with the product’s size chart before reserving. For a damaged, defective or incorrect item, contact us for review under the Return & Refund Policy.
Non-returnable items
Wrong-size selections and change-of-mind requests are not eligible for return or exchange. This does not exclude eligible damaged, defective, misprinted or incorrect items.
Refund process
Once the returned item passes quality inspection, the refund is initiated to the original payment method.
Refund timeline
Refunds are typically processed within 5–7 business days after approval.
Return shipping
Contact us before sending anything back. Our team will review the issue and provide the return or replacement instructions under the Return & Refund Policy.
Damaged or incorrect items
Contact info@ekvaar.com within 7 days of delivery with your order ID, unboxing video and clear photos of the item and packaging. We review eligible issues for a replacement or full refund.
Cancellation policy
Cancellation or modification is possible only before production or dispatch processing begins. Contact us immediately with your order ID; once production starts, the reservation cannot be cancelled.
Account
Creating an account
You can create an account during checkout or by signing up from the account page.
Sign Up
Logging in
Use your registered email address and password to access your account.
Login
Forgot password
Click “Forgot password” on the login page and follow the instructions sent to your email.
Updating account details
You can update your personal information and saved addresses from your account dashboard.
Account
Order history
All your past and current orders are available under Orders once logged in.
Orders
Tracking an order
Order tracking details are shared via email and visible in your account once the order is shipped.
Managing addresses
You can add, edit, or remove delivery addresses from your account at any time.
Add / Edit / Delete Address
Newsletter preferences
Manage your subscription preferences directly from your account or unsubscribe anytime.
Account security
We recommend keeping your login details confidential to protect your account.
Account deletion
If you wish to delete your account, contact our support team for assistance.
Email Us
Still need help after this FAQ?
If this FAQ did not cover your question, email info@ekvaar.com or message us on WhatsApp at +91 74837 70330, with your order ID if you have one. The FAQ gives short answers; the full details are in our Shipping Policy, Return & Refund Policy, Production on Reservation policy and Terms of Service.
For questions this FAQ does not cover on fit, the size & fit guide explains how we measure, and product care covers washing, drying and storage. Where private couriers do not serve a pin code, orders may travel by India Post, as the Shipping Policy explains.
