Shipping policy

This shipping policy explains where EKVAAR ships, what shipping costs (nothing: shipping is free across India), how orders are dispatched and tracked, and what happens if a delivery fails. Every piece is made in India for you once you reserve it, then shipped to you.

For cancellations, see our Production on Reservation policy; for returns, the Return & Refund Policy; and for quick answers, the FAQ. Where private couriers do not serve a pin code, orders may go by India Post.

This Shipping Policy (“Policy”) governs the shipping and delivery of products purchased from EKVAAR, a brand owned and operated by EKVAAR LIFESTYLE (OPC) PRIVATE LIMITED, a company incorporated under the laws of India.

By placing an order with us, you agree to the terms stated below.

Legal Entity: EKVAAR LIFESTYLE (OPC) PRIVATE LIMITED
Brand Name: EKVAAR

EKVAAR operates as:

• A fashion brand and manufacturer of EKVAAR apparel and accessories
• Under both Business-to-Consumer (B2C / D2C) and Business-to-Business (B2B) models

All operations are currently limited to India only.

All references to “we”, “us”, “our”, or “EKVAAR” refer to EKVAAR LIFESTYLE (OPC) PRIVATE LIMITED.

• EKVAAR currently ships only within India
• International shipping is not offered
• Orders are subject to serviceability of the delivery pin code

• All orders are shipped free of cost
• Shipping charges are included in the product price
• No separate shipping or handling fees are charged at checkout

As no shipping fee is collected, no shipping amount is refundable or adjustable under any circumstance.

• After confirmation, we notify our manufacturer, who makes your piece and dispatches it. Production and delivery together take 5–7 days from order confirmation
• Products are manufactured and fulfilled on a made-to-order basis
• Orders are not processed or dispatched on Sundays or public holidays

Once an order enters production or dispatch processing, it cannot be modified or cancelled. Contact us before production begins if you need to make a change.

• Production and delivery together take 5–7 days from order confirmation, depending on your location

Delivery timelines may vary based on:

• Customer pin code
• Courier partner availability
• Shipping mode
• External or uncontrollable factors (weather, regional disruptions, strikes, etc.)

All delivery timelines are indicative estimates, not guaranteed delivery dates.

EKVAAR ships orders through third-party logistics and fulfillment partners.

Shipping Modes

• Air / Express Shipping
• Surface Shipping

The shipping mode is selected automatically based on operational feasibility and serviceability.

• If a pin code is not serviceable by private courier partners, the order may be shipped via India Post

India Post deliveries:

• Delivery takes 5–7 days from order confirmation and may take longer for remote locations
• May not provide end-to-end tracking
• EKVAAR will assist in raising a claim with India Post; however, resolution timelines and outcomes depend on the postal authority.

EKVAAR shall not be held liable for limitations imposed by India Post services.

Cash on Delivery is available on eligible orders. COD availability may depend on:

• Product category
• Operational model (e.g., ready-to-ship vs production over reservation)
• Courier partner support
• Serviceability of delivery location

Products operating under the Production over Reservation (POR) model may be restricted to prepaid orders only.

EKVAAR reserves the right to enable or disable COD for specific products at its discretion.

Failure to accept a COD delivery may result in the order being treated as Return to Origin (RTO).

Repeated refusal of COD orders may lead to restriction of COD access for future purchases.

An order may be marked as Undelivered or Return to Origin (RTO) due to reasons including but not limited to:

• Customer unavailable or not contactable
• Incorrect or incomplete delivery address
• COD amount not ready
• Customer refusal
• Multiple failed delivery attempts
• Unserviceable pin code
• Weather or regional disruptions
• Premises closed at the time of delivery

Important

• RTO shipments are not eligible for automatic refunds
• Any resolution, re-shipment, or closure is handled case-by-case
• EKVAAR’s decision in such matters shall be final

• Tracking details are shared once the order is dispatched
• Tracking availability depends on the courier partner and pin code
• Delayed or missing tracking updates do not indicate order loss

If an order is officially confirmed as lost in transit by the courier partner:

• EKVAAR will issue a full refund, as described in the Return & Refund Policy

In cases of excessive delay:

• EKVAAR may choose to re-ship the product or issue a refund

All decisions in such cases are final and binding.

Customers are solely responsible for providing:

• Accurate delivery address
• Correct pin code
• Valid contact details

EKVAAR is not responsible for delays, RTOs, or failed deliveries resulting from incorrect or incomplete information.

• Delivery timelines for B2B or bulk orders may differ from standard D2C timelines
• Such timelines, quantities, and logistics terms are communicated separately and agreed upon prior to order confirmation
• Standard D2C delivery timelines do not automatically apply to B2B orders

EKVAAR operates as a fashion brand and manufacturer with fulfillment supported by third-party logistics partners.

While we aim to ensure timely delivery, EKVAAR LIFESTYLE (OPC) PRIVATE LIMITED shall not be liable for delays or failures caused by factors beyond its reasonable control.

This Shipping Policy may be updated or modified at any time without prior notice.