Production over Reservation policy
Production on reservation is how EKVAAR makes clothes: pieces are not stitched for stock, and yours is made in India after your reservation is confirmed. This page, our Production over Reservation (POR) policy, explains how order confirmation, production on reservation and cancellations work. Because nothing is made until you reserve, it helps to check the size guide and your delivery details before you place an order.
Read it together with our Shipping Policy, Return & Refund Policy and FAQ. For general information on consumer rights in India, see the Department of Consumer Affairs, Government of India, at doca.gov.in. For a question about a specific order, email info@ekvaar.com with your order ID.
Overview
This Purchase Options Cancellation Policy (“Policy”) explains how order cancellations are handled for purchases made from EKVAAR, a brand owned and operated by EKVAAR LIFESTYLE (OPC) PRIVATE LIMITED, incorporated under the laws of India.
EKVAAR operates primarily on a Production over Reservation (POR) model. All confirmed reservations are treated as confirmed purchase orders and are subject to this Policy.
By placing an order, you agree to the terms stated below.
Section 1 – Order confirmation & production on reservation
An order is considered confirmed only after:
- Successful payment authorization for prepaid orders, or acceptance of an eligible COD reservation, and
- Issuance of order confirmation by EKVAAR.
Under the Production over Reservation (POR) model:
- Products are manufactured after order confirmation.
- Production begins soon after confirmation.
- Orders are processed on business days only (excluding Sundays and public holidays).
Both prepaid and Cash on Delivery (COD) orders are accepted, subject to the Shipping Policy.
Section 2 – Processing & delivery timeline
Estimated timelines are as follows:
After your reservation is confirmed, we notify our manufacturer. Production and delivery together take 5–7 days from order confirmation.
Delivery timelines are indicative and may vary depending on:
- Customer pin code
- Courier partner operations
- External factors beyond reasonable control
For complete details, please refer to the Shipping Policy.
Section 3 – Cancellation before production
Cancellation requests may be considered only before the order has entered production or fulfillment processing.
To request cancellation, customers must contact:
Email: info@ekvaar.com
Subject: Cancellation Request – Order ID
If the order has not entered production or dispatch processing, a full refund will be issued to the original payment method.
Refunds, where applicable, are processed within 5–7 business days.
Section 4 – Cancellation after production or dispatch
Once an order has:
- Entered production, or
- Been processed for dispatch, or
- Been handed over to a logistics partner
It cannot be cancelled or modified.
All returns and refunds thereafter are governed strictly by the Return & Refund Policy.
Section 5 – Non-applicability of subscriptions or pre-orders
EKVAAR does not currently offer:
- Subscription-based purchases
- Recurring billing arrangements
- Installment-based delivery plans
- Try-before-you-buy programs
All purchases are single-order transactions processed under the Production over Reservation (POR) model.
Section 6 – Customer responsibility
Customers are advised to:
- Review product descriptions carefully
- Confirm size selection using the size chart
- Verify delivery address and contact details
- Understand applicable processing and delivery timelines
before placing an order.
Section 7 – Policy updates
EKVAAR LIFESTYLE (OPC) PRIVATE LIMITED reserves the right to amend or update this Policy at any time without prior notice.
Continued use of the Services constitutes acceptance of the revised Policy.